Privacy Policy

**Effective Date:** 02/02/2023
**Last Updated:** 06/30/2025

MCSG Technologies (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://mcsgtech.com](https://mcsgtech.com) (the “Site”), use our services, or communicate with us—including through SMS (text messages).

By accessing or using the Site, you consent to the terms of this Privacy Policy.

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### 1. Information We Collect

We collect both **personal** and **non-personal** information, including:

* **Contact Information:** Name, email address, phone number, company name, job title.
* **Automatically Collected Data:** IP address, browser type, device information, referring URLs, usage data, cookies, etc.
* **Communications:** Any data you submit through forms, emails, or messaging (including SMS).

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### 2. Use of Your Information

We may use your information to:

* Provide and manage our services
* Respond to inquiries and support requests
* Send you confirmations, invoices, updates, and marketing emails (if opted in)
* Improve website content, performance, and user experience
* Comply with legal obligations

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### 3. Text Messaging and 10DLC Compliance

We may send **SMS messages** for appointment confirmations, service updates, support communications, and promotional content.

#### 10DLC Compliance Notice:

* **Opt-In:** You must opt-in via web form, verbal consent, or text message to receive SMS communication.
* **Opt-Out:** You can opt out at any time by replying “STOP”.
* **Help Requests:** Reply “HELP” for more information.
* **Message Frequency:** Varies per user. Message and data rates may apply.
* **Carriers Are Not Liable:** Carriers are not liable for delayed or undelivered messages.

SMS Consent and Data Sharing

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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### 4. Disclosure of Your Information

We may share your information with:

* **Service Providers** (e.g., hosting, analytics, chat or SMS platforms)
* **Legal Authorities** if required by law
* **Affiliates & Partners** (only when necessary to provide services)

We do not sell, rent, or lease your personal data.

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### 5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

* Site functionality
* Performance analytics (e.g., Google Analytics)
* User preferences and session management

You can manage or disable cookies via your browser settings.

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### 6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or reporting obligations.

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### 7. Security of Your Information

We use industry-standard administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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### 8. Your Privacy Rights

Depending on your location, you may have rights under laws such as the CCPA, GDPR, or similar:

* Right to access your personal data
* Right to correction or deletion
* Right to opt out of data sales or marketing
* Right to withdraw consent

To exercise these rights, please contact us at: **[privacy@mcsgtech.com](mailto:privacy@mcsgtech.com)**

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### 9. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children.

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### 10. Third-Party Websites

We are not responsible for the content or privacy practices of third-party sites or services linked to or from our Site.

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### 11. Updates to This Policy

We may update this Privacy Policy at any time. We encourage you to review it periodically. Continued use of the Site after any changes constitutes acceptance of those changes.

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### 12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

**MCSG Technologies**
Website: [https://mcsgtech.com](https://mcsgtech.com)
Email: privacy@mcsgtech.com](mailto:privacy@mcsgtech.com)
Phone: 405-253-6809